Terms & Conditions

Please review the following terms before your shoot. Questions? Reach us at info@heliobook.com.

1. Usage Rights

All media produced by HelioBook remains our property unless a separate licensing agreement is in place.
Media is licensed for the specific listing and marketing purposes agreed upon at the time of booking.
Any additional uses, including print advertising, ongoing brand marketing, resale, or transfer to a third party, require prior written permission and may be subject to additional licensing fees.
For third-party inquiries about media usage rights, please direct them to HelioBook directly.

All cancellations and reschedules must be submitted at least 24 hours before the scheduled appointment.
Changes made within 24 hours of the shoot are subject to a 50% cancellation fee.
No cancellation fee applies in the event of uncontrollable circumstances, such as severe weather, power outages, flooding, etc.
If HelioBook must cancel for reasons outside those listed above and cannot arrange a suitable replacement, a 50% credit will be applied to your next booking.
We do not automatically cancel for rain or snow. If you anticipate inclement weather affecting exterior shots, please notify us at least 24 hours in advance.
For weather-impacted exterior photography, we offer two options:
- Return within 2 weeks at our scheduling convenience, with no additional charge.
- Schedule a priority return at your preferred time. Additional fees apply.

Homes should be cleaned, staged, and photo-ready upon our arrival. Please refer to the attached Photo Day Tips for guidance.
Our photographers may adjust minor details for composition, but we do not provide staging services or move items that appear intentionally placed.
For short-term or vacation rentals, please prepare the space as you would for incoming guests, and point out any special features or details you’d like highlighted before the shoot begins.
If significant staging, cleaning, or rearranging is required on-site, additional charges may apply.

We accept cash, check, Venmo, and credit or debit card.
Payment is due in full before final media can be downloaded.
Photos are typically delivered within 24 hours of payment clearing. Video turnaround varies by project and will be confirmed at booking.
Watermarked preview images will be provided prior to payment.
Late payments past 30 days may be subject to additional fees.

Reshoots and additional edits are assessed on a case-by-case basis.
If we missed something during the shoot through our oversight, we will return at no charge.
Requests for areas or subjects not discussed during the original shoot will incur additional fees.
We often capture more images than are included in the final delivery. If you’re looking for a specific shot, ask us first. We may already have it.

All final media is delivered through the secure HelioBook client portal, where files can be downloaded directly to your device.
Delivery via Dropbox or Google Drive is available upon request. However, payment must still be processed through the HelioBook portal.

HelioBook is not responsible for the cleaning, staging, or overall condition of the property at the time of the shoot.
We are not liable for accidents, injuries, or damages that occur on-site.
The client is responsible for ensuring the property is accessible and ready at the scheduled time.