Terms & Conditions

Please review the following terms before your shoot. Questions? Reach us at info@heliobook.com.

1. Usage Rights

  • All media produced by HelioBook remains our property unless a separate licensing agreement is in place.
  • Media is licensed for the specific listing and marketing purposes agreed upon at the time of booking.
  • Any additional uses, including print advertising, ongoing brand marketing, resale, or transfer to a third party, require prior written permission and may be subject to additional licensing fees.
  • For third-party inquiries about media usage rights, please direct them to HelioBook directly.

2. Cancellations & Rescheduling

  • All cancellations and reschedules must be submitted at least 24 hours before the scheduled appointment.
  • Changes made within 24 hours of the shoot are subject to a 50% cancellation fee.
  • No cancellation fee applies in the event of uncontrollable circumstances (severe weather, power outages, flooding, etc.).
  • If HelioBook must cancel for reasons outside those listed above and cannot arrange a suitable replacement, a 50% credit will be applied to your next booking.

3. Weather & Exterior Photography Policy

We understand that New England weather is unpredictable, and our goal is always to deliver the highest-quality images possible. In many cases of light rain, overcast skies, or other minor weather conditions, we can enhance exterior images during editing by replacing gray skies with natural blue skies.

Weather Decisions

We do not automatically cancel appointments due to rain, snow, or forecasted weather. If you believe weather may impact your exterior photography, please notify us at least one business day prior to your appointment so we can make every effort to adjust the schedule.

Rescheduling vs. Exterior Return Visits

Whenever possible, we encourage rescheduling the entire appointment when poor weather is expected. This allows us to capture the property in its best condition during a single visit while helping us efficiently manage photographer schedules.

If an appointment proceeds and weather prevents us from capturing suitable exterior images, we offer the following options:

Complimentary Return Visit

  • Exterior-only return visit within 2 weeks of the original appointment.
  • Scheduled at HelioBook’s convenience based on photographer availability and route planning.

Priority Return Visit

  • Return visit scheduled at your preferred date and time.
  • Subject to photographer availability.
  • Additional service and/or travel fees may apply.

Properties Outside Our Standard Service Area

For properties located outside our standard service area (20 miles from Newton), complimentary return visits are subject to photographer availability and may only be completed when a photographer is already scheduled in the area. If a dedicated return trip is required, applicable travel fees may apply.

To help avoid additional travel charges, we recommend rescheduling the original appointment whenever poor weather is expected.

Safety

Safety is our highest priority. We reserve the right to postpone exterior photography or drone services whenever weather conditions create unsafe working conditions or would significantly impact image quality.

We appreciate your understanding and will always work with you to ensure every property is presented at its very best.

4. Property Preparation

  • Homes should be cleaned, staged, and photo-ready upon our arrival. Please refer to the attached Photo Day Tips for guidance.
  • Our photographers may adjust minor details for composition, but we do not provide staging services or move items that appear intentionally placed.
  • For short-term or vacation rentals, please prepare the space as you would for incoming guests and point out any special features or details you’d like highlighted before the shoot begins.
  • If significant staging, cleaning, or rearranging is required on-site, additional charges may apply.

5. Payment

  • We accept cash, check, Venmo, and credit or debit card.
  • Payment is due in full before final media can be downloaded.
  • Photos are typically delivered within 24 hours of payment clearing. Video turnaround varies by project and will be confirmed at booking.
  • Watermarked preview images will be provided prior to payment.
  • Late payments past 30 days may be subject to additional fees.

6. Reshoots & Edits

  • Reshoots and additional edits are assessed on a case-by-case basis.
  • If we missed something during the shoot through our oversight, we will return at no charge.
  • Requests for areas or subjects not discussed during the original shoot will incur additional fees.
  • We often capture more images than are included in the final delivery. If you’re looking for a specific shot, ask us first. We may already have it.

7. Delivery

  • All final media is delivered through the secure HelioBook client portal, where files can be downloaded directly to your device.
  • Delivery via Dropbox or Google Drive is available upon request; however, payment must still be processed through the HelioBook portal.

8. Liability

  • HelioBook is not responsible for the cleaning, staging, or overall condition of the property at the time of the shoot.
  • We are not liable for accidents, injuries, or damages that occur on-site.
  • The client is responsible for ensuring the property is accessible and ready at the scheduled time.